Keya Life By The Lake: Is amenity quality this bad?

The brochure for Keya Life By The Lake was completely misleading about amenities. We paid a premium for a completed project, primarily for our kids' school admissions and the promised facilities. But honestly, half the play areas aren't maintained, and the pool safety is questionable. My wife's priority was a safe, active space for children, and this is just frustrating. Are other residents here dealing with such RWA apathy? What did you do to get them to actually fix things? The daily life quality is definitely not what we paid for.